Fancy Halo by Nixalee Corp. / Fancy Halo Weddings
"Where the imagination becomes sugar"

About Our Sales

At Fancy Halo by Nixalee Corp. / Fancy Halo Weddings we work with perishable, artisanal and personalized products. For this reason,all sales are final.
We do not make refunds, returns or credits in store under any circumstances, including changes in plans, personal emergencies, diseases or situations related to COVID-19.

All orders made through our website are exclusively for pick up in storeon the date and time agreed upon at the time of purchase.

---

Confirmation and Payments

All orders must be paid in full to be confirmed. The payment ensures your space in our production calendar. If the payment is not made in the agreed time, your order could be cancelled without notice.

---

Security of Payments

The payments made through our web platform areand verified. We use reliable processing systems to ensure that each transaction is valid and protected.
In making a purchase, the customer authorizes a legitimate, clear and properly processed charge.

---

Cancellations policy

Order cancellations are not accepted once they have been confirmed and processed.
Standard orders (not custom) can be requested for cancellation at least 48 hours in advance. However, no reimbursement or credit is guaranteed in such cases.

---

Delivery and Liability

Once the order has been delivered or collected,Fancy Halo by Nixalee Corp. / Fancy Halo Weddings does not take responsibilityby:

• Damage caused by inadequate transport or management

• Third-party delays or climatic conditions

• Incorrect storage by the customer

We recommend to transport your products in vehicles with air conditioning, flat surface and suitable space to maintain your integrity.

---

Incorrect or Damaged Products

If you receive an incorrect or visibly damaged product, the customer must notify us within the first2 hours after delivery or collected. It is essential to include:

• Clear photographs of the product and packaging

• Brief description of the incident

Each case will be evaluated individually. If the error was attributable to our equipment, a partial or total replacement may be offered, subject to availability.

---

Contact

If you have doubts or need assistance related to your order, you can contact us during our service hours:

E-mail: fancyhalobynixalee@gmail.com
WhatsApp: (787) 925-7081
Time of attention:Monday to Friday, 9: 00 a.m. to 5: 00 p.m.