Refunds and Cancellations

All our orders are made under special request. This is why we do not accept cancellations less than 2 weeks in advance of your reservations, orders and/or events.

Payments are non-refundable and non-transferable. If after making your reservation you need to cancel or change the date of your order, you must contact us as soon as possible by calling 787.925-7081. If you are eligible, you will receive a credit that you can use on your next purchase in a physical or virtual store. The credit will be valid for 6 months from the date of cancellation.

Changes to your order will be accepted 7 days before the reserved date and will require our approval. Each order is unique and different so we must evaluate each customer individually.

By order of the Department of Health, any orders shipped from our location cannot be accepted for exchange or refund. Therefore, all grocery sales are final. Any complaints about the product or if you are in any way dissatisfied with the quality of your order upon receipt must be notified immediately or in some cases within 24 hours of receiving your order. Proof of purchase receipt, photographs and in some cases the return of the product will be required so that it can be replaced. You can make your claim through our email ([email protected]) or immediately at 787-925-7081.

We are not responsible for mishandling of products. Our orders are for consumption on the same day. If you need your order for another date, we encourage you to see our care instructions on our website or ask our work team how you should handle your product, they will gladly guide you.